We Are Here to Assist Your Event
Whether you are planning a national music festival, private celebration, or resolving a verified booking schedule, our team is directly reachable.
Office Locations
Headquarters: GigTune Africa, Sandton, Johannesburg, South Africa.
Regional Hub: Cape Town City Centre, Western Cape, South Africa.
Send an Inquiry or Support Request
Submit your details and a dedicated platform coordinator will respond within our SLA window.
Frequently Asked Questions
Instant answers to standard platform operations and booking guarantees.
How does Direct Booking Protection work?
When an offer is accepted, the client funds the booking into a secure holding safeguard. Funds are only disbursed to the performer following successful show completion.
What happens if an artist cancels?
If an emergency prevents an act from appearing, GigTune automatically triggers an emergency replacement broadcast to vetted talent in the same city or issues an immediate 100% refund.
How do artists receive payouts?
Performers receive automated EFT payouts directly into their South African bank account within 24 hours of the show's conclusion.
Are travel and sound equipment included?
GigTune offers structured line items for AA standard return travel rates and PA audio/lighting rig rentals, so clients have zero unexpected surprise fees on event day.