GIGTUNE REFUND POLICY

Last Updated: 2026-03-13
Version: 1.1

1. Purpose

This Refund Policy explains how refunds work on GigTune. Because GigTune facilitates bookings and holds funds in Temporary Holding, refunds are handled through a structured review process to protect both Clients and Artists.

By using GigTune, you agree to this Refund Policy.

2. Key Principle: Refunds Are Not Automatic

Refunds on GigTune are not automatic.

All refund requests are reviewed by GigTune Admin and may be approved, denied, or require additional evidence before a decision is made.

3. What Happens When You Request a Refund

When a refund request is submitted:

The booking may be locked while the refund is being processed.
Payouts are paused and will not be processed until the refund request is resolved.
GigTune Admin reviews the request and may request additional information.

Refund status may include (for transparency inside the platform):

REQUESTED (refund requested by user)
PENDING (under admin review / processing)
FAILED (refund attempt failed or requires action)
SUCCEEDED (refund completed)

4. Refund Eligibility (What We Consider)

Refund eligibility may depend on:

Booking status (e.g. pending, confirmed, completed)
Evidence provided by the Client and/or Artist
Whether the service was delivered as agreed
Whether a dispute exists or has been resolved
Whether the request indicates platform abuse or fraud

GigTune may also deny refunds where:

The request is clearly abusive or fraudulent
The booking was completed and no valid evidence supports the claim
The request is made outside permitted timelines (where applicable)

5. Service Fees

GigTune charges service fees for facilitating bookings and operating the platform.

Service fees may be non-refundable once payment has been confirmed, even if a booking is refunded, unless GigTune decides otherwise in exceptional circumstances.

Where a refund is granted, GigTune may refund:

The booking amount in full or in part
The service fee in full or in part (at GigTune’s discretion)

6. Disputes and Refunds

Refund requests may overlap with disputes.

If a dispute is open, GigTune may require dispute resolution before finalising a refund.

While disputes/refunds are active, bookings may be locked and payouts paused.

GigTune may request proof such as:

Message history
Payment confirmation / references
Event details and changes
Evidence of non-delivery or misrepresentation

7. Refund Timeframes

Refund processing times depend on:

Admin review time
Availability of evidence and responses
Payment method used (manual transfer vs card)
Third-party processing timelines

Refunds typically take [X] business days to reflect once approved and processed.

(Recommended default: 5–10 business days. You can pick the number you want and we lock it in.)

8. Chargebacks / Payment Reversals (Card Payments)

If card payments are used via a third-party provider (e.g. YOCO), chargebacks may be handled under provider rules.

GigTune reserves the right to:

Suspend accounts involved in chargeback abuse
Withhold payouts during chargeback investigation
Request additional verification

9. Abuse Prevention

GigTune does not tolerate refund abuse. Examples include:

Repeated refund requests with no valid basis
Attempts to force refunds through threats or harassment
Creating bookings with no intent to honour them

Abuse may result in account suspension or termination.

10. Contact

If you need help with a refund request, use the platform’s support channels or dispute tools where available.

11. Fraud & Chargeback Handling

GigTune may pause, defer, or place refund requests under extended review where fraud risk, identity verification concerns, chargeback exposure, or suspicious account activity is detected.

During this process, bookings may remain temporarily restricted and payouts may remain on hold until verification or investigation is completed.