GIGTUNE PRIVACY POLICY

Last Updated: 2026-03-13
Version: 1.1

1. Introduction

This Privacy Policy explains how GigTune (“GigTune”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use the GigTune platform.

By using GigTune, you agree to the practices described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we may collect:

Full name
Email address
Username
Account role (Client or Artist)

This information is stored in the WordPress database used by the GigTune platform.

2.2 Profile Information (Artists)

Artists may upload:

Profile photo
Profile banner image
Bio and performance details
Demo videos or media
Availability data

These uploads are stored in the WordPress media library and linked to your account.

2.3 Booking Information

When bookings are created, we store:

Event date and time
Event location details
Budget or pricing
Booking status
Dispute and refund status
Booking history
Admin review actions

This information is stored in the WordPress database as post data and metadata.

2.4 Messaging Data

GigTune may store messages exchanged between Clients and Artists for:

Booking coordination
Dispute resolution
Platform safety and moderation

Messages are stored in the WordPress database and may be reviewed during disputes or investigations.

2.5 Payment Information

Manual Payments

If you use manual payment (e.g. bank transfer), we may store:

Payment reference numbers
Confirmation status
Payment timestamps

GigTune does not store your bank account login credentials.

Card Payments (YOCO)

If you pay via card:

Payment processing is handled by a third-party payment provider (e.g. YOCO).
GigTune does not store your full card details.
We may store transaction identifiers and payment confirmation status returned by the provider.

Your use of card payments is also subject to the privacy policies of the payment provider.

2.6 Technical & Usage Data

We may collect:

IP address
Browser type
Device information
Login timestamps
Session data

This data helps maintain platform security and integrity.

3. How We Use Your Information

We use your information to:

Create and manage user accounts
Facilitate bookings between Clients and Artists
Hold and process payments
Manage disputes and refunds
Provide support
Improve platform performance
Detect and prevent fraud or abuse

We do not sell your personal information.

4. Data Storage

Your data is stored in:

The WordPress database associated with GigTune
The WordPress media library (for uploads)
Secure third-party payment systems (for card transactions)

We implement reasonable administrative and technical safeguards to protect data from unauthorised access.

5. Data Retention

GigTune retains data for as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce platform agreements

Booking and payment records may be retained for accounting and legal compliance purposes.

Users may request account deletion (see Section 8), but certain transactional records may be retained where legally required.

6. Cookies

GigTune may use cookies to:

Maintain login sessions
Improve user experience
Enhance security
Track basic analytics

You may disable cookies in your browser settings, but some platform features may not function correctly.

GigTune may share information:

With payment providers (e.g. YOCO) for transaction processing
With legal authorities where required by law
To enforce platform rules and agreements

We do not sell or rent personal data to third parties.

8. Your Rights

You may:

Request access to your personal data
Request correction of inaccurate information
Request account deletion
Request removal of profile media

Account deletion requests may be submitted through platform support channels.

GigTune may retain certain information where legally required or necessary for dispute resolution.

9. Security

We take reasonable steps to protect your data. However, no online platform can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

10. Changes to This Policy

GigTune may update this Privacy Policy from time to time.

Continued use of the platform constitutes acceptance of any updates.

11. Identity Verification (Know Your Customer Compliance) Data

GigTune may collect identity verification data to reduce fraud, protect marketplace integrity, and support safer booking and payout operations.

This may include legal name, masked identity number references, verification status, risk flags, review outcomes, and supporting documents submitted for verification.

Access to Identity Verification (Know Your Customer Compliance) data is restricted to authorised administrators and reviewers who require access for operational or compliance purposes.

12. Special Category Data

GigTune does not intentionally collect special personal information unless strictly required for verification, fraud prevention, or legal obligations. Where such processing is required, GigTune applies enhanced safeguards and limited access controls.

13. Retention

Identity Verification (Know Your Customer Compliance) records and verification evidence are retained only for as long as necessary for fraud prevention, dispute handling, legal obligations, and audit requirements, and are deleted or minimised when no longer required.

14. Security Safeguards

GigTune applies layered safeguards including access controls, security logging, rate limiting, monitoring, and secure storage controls for sensitive records.

Document access is restricted and audited. Sensitive identifiers are masked and hashed where practical.

15. Breach Notification

Where required by law, GigTune follows a POPIA-aligned breach notification approach and notifies affected parties and the Information Regulator as soon as reasonably possible, subject to lawful delay conditions.

16. Cross-border Transfers

Where personal information is transferred across borders, GigTune applies POPIA Section 72 principles and appropriate safeguards, including lawful transfer grounds and contractual or technical protections.

Privacy Policy